Spirit Run Support

Contact

Email totaldogwateryt@gmail.com. We read every message and reply as fast as we can.

Common questions

My progress disappeared

Spirit Run saves your progress on your device, not to an account in the cloud. Uninstalling the app, switching devices, or clearing the app's data removes it.

Can I buy anything?

No. Spirit Run is free and has no in-app purchases. Everything in The Trade is bought with feathers you collect while running.

An ad did not give me my reward

Ads in Spirit Run are optional and are served by Google AdMob. If an ad fails to load, the button simply will not appear — nothing in the game requires watching one. If an ad played all the way through and the reward did not arrive, email us with the date, roughly what time it happened, and your device model.

Where is the leaderboard on iPhone?

The world leaderboard runs on Google Play Games, so it is on Android only for now. Everything else is the same on iPhone and iPad.

What is the "Allow tracking?" question on iPhone?

Apple asks it before the optional ads can use your device's advertising identifier. Either answer is fine: you get the same two optional videos and the same rewards. You can change it in Settings → Privacy & Security → Tracking.

The game crashed, or something is broken

Email us with your device model and what you were doing when it happened. The more specific, the faster we can fix it.

Privacy

See the privacy policy for what the app does and does not collect.