Ultimate Primal Merge Saga Support

Contact

Email totaldogwateryt@gmail.com. We read every message and reply as fast as we can.

Common questions

My progress disappeared

The game saves on your phone, not to an account online. Uninstalling the game, switching phones or clearing the app's storage removes it.

Can I move my progress to a new phone?

There is no account or cloud save, so progress does not follow you. If Android's own backup is turned on it may carry the saved game across, but we can't promise that it will.

I bought something and did not get it

Email us with the date, the time, your phone model and the Google Play order number from your receipt. Refunds are handled by Google Play.

Do I have to pay to play?

No. The game is free to download and has no ads. You can buy gems and bundles if you want to go faster, but nothing needs one.

Does it need the internet?

Only to buy things. The game plays offline.

Which phones does it run on?

Android 8.0 or newer on a 64-bit ARM phone. It plays in portrait. It installs on tablets and foldables, but we haven't tested it on one yet, so tell us if something looks wrong there.

The game crashed, or something is broken

Email us with your phone model, the version of the game and what you were doing. The more specific you are, the faster we can fix it.

Privacy

See the privacy policy for what the game does and does not collect.